• Deputy Manager with Coverage Care

Job description, duties, experience & other details about this type of role.

Responsible to: Home Manager
Responsible for: Care Assistants, Support Workers, Catering, Maintenance & Admin Teams

Overall Aim of the Job: To make the use of care services a positive, timely and rewarding choice.


  • Supporting the Home Manager in the daily management & running of the Care Home. Managing, delivering & leading high quality care as part of the care team using a person centred approach
  • Ensuring the individual needs of service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy
  • To actively assist, maintain & promote the Coverage Care values:
    Support and listen to you
    Use and open, honest culture
    Put you at the heart of our service
    Ensure you feel safe
    Respect your life choices
    Be kind and compassionate
  • Working on a rolling shift pattern, including alternate weekends, applying a flexible attitude to working hours especially in regards to covering absence & holidays, including bank holidays, evenings & weekends
  • Displaying a caring, sensitive & approachable nature
  • Displaying compassion, patience & empathy in all tasks
  • Whilst being organised & reliable in approach to work

What Experience do I need:

  • Experience of leading & managing a team, ideally within a management role, within a health care setting
  • Experience of caring for individuals in a health care setting to include completing personal care and understanding dementia and mental health needs
  • Experience of administering medication, this is ideal but not essential as full training will be given
  • Understanding of safeguarding adults at risk health & safety requirements related to running a care home and infection control
  • Understanding of the regulations and legislation within the care profession
  • Understanding of CQC, national minimum standards and key care principles

What qualifications do I need?

  • Level 3 Diploma/NVQ in Health & Social Care or equivalent
  • Level 5 Diploma/NVQ in Health & Social Care is ideal but not essential
  • Emergency First Aid (3 day course) is ideal but not essential

What training will I receive?

  • Level 5 Diploma/NVQ in Health & Social Care
  • Emergency First Aid (3 day course)
  • Mandatory Training – Legislative & Coverage Care (see separate training document)

Senior Duties

Take day-to-day management responsibility for the establishment by:

Staff Management
Responsible for ensuring all new staff are given a comprehensive induction, staff are aware of the standards expected, and fully supported throughout their employment. Ensure all Personal Development Plans & personnel paperwork are completed as required. Ensure the rota is covered for upcoming shifts and relief staff are utilized as & when required, to ensure staff are allocated and take their annual holiday entitlements, and as a deputy participate in the ‘sleep-in’ rota as & when required and share the on-call rota with the Home Manager, which will include weekend cover.

The Home
Take responsibility and accountability for the establishment, its resources and services. To support the Home Manager in managing all financial matters associated with the running of the home and help obtain the maximum benefit from available funds. Take responsibility & manage the presentation and appearance of the establishment & maintenance of equipment & facilities in line with the requirements of the Company by undertaking & recording the required scheduled building & security checks.

To work with the Home Manager to ensure all Company’s policies, procedures and legal obligations are followed and met, ensuring that all staff are working to company policies and procedures, company initiatives are promoted and to take appropriate action to ensure that standards are reached and maintained. Ensure Home Manager is kept up to date on any ongoing issues and deputise for the Home Manager in their absence as & when required.

What our staff say - Video Interviews

We interviewed Sarah, one of the Residential Managers within the Coverage Care team to get thoughts on her particular job role, daily tasks and more.

Main Duties:

To lead & supervise a care team of staff in provision of the care services and participate in meeting the services users' physical, social, emotional and recreational needs, ensuring the highest quality of care is afforded to all service users.

To support the Home Manager with admission planning, ongoing assessments and discharge plans as & when required.

To manage & supervise the preparation of Person Centred Care Plans, Review & Assessments, implementing plans with the assistance of the care team. Prepare and/or contribute to reports, reviews & assessments in order to enhance the quality of services.

Assist & manage the preparation of those plans, displaying good communication skills (both written & verbal) as part of the key worker system, contribute to discussions on individual care plans and the reporting process by maintaining and updating records as required.

To assess performance and encourage development of the staff team through the use of PdP’s/appraisals.

To co-ordinate & run staff meetings to deliver information, maintain & promote best practice and set standards for care, through evidence based practice.

Act as a role model at all times.

To promote company initiatives & manage delivery within the service provision, ensuring that all staff are working to company policies & procedures, and to take appropriate action to ensure that standards are reached and maintained.
Take responsibility for the presentation and appearance of the establishment and the maintenance of its equipment & facilities consistent with the requirements of the company.

To assist the Home Manager with the day to day management of the staff team, to include disciplinary, performance management, absence & sickness policies & procedures.

Personal Care & Support Care within the Home

We work in the residents' home, they don’t live in our work place...

To ensure all aspects of personal care are provided to the service users in line with their care plan using a person centred approach, encouraging & promoting service users to reach their maximum level of independence, wherever possible undertaking these tasks for themselves.

To build, maintain & promote good relationships with service users and their relatives, displaying good communication & listening skills, to ensure they are provided with an effective communication network.

To observe & promote service user choice, independence, dignity, privacy, fulfilment & other rights.

To create & promote a warm and friendly atmosphere within the home, which allows & encourages service users to develop and participate in the running of the home to their fullest potential.

To ensure the care of personal belongings (excluding cash & valuables) of service users.

To take responsibility for ordering, administering & storing medication for service users in line with current policy and procedures.

Administration Tasks

To undertake and lead projects to improve service provision as and when required.

Ensure records are maintained and updated as required in order to enhance the quality of services in relation to maintaining the well-being, dignity, quality of life and environment of the service users.

To ensure all rotas and weekly allocation sheets are completed clearly and accurately in relation to hours worked and payment due for compilation of the monthly payroll by the Home Administrator.

To support the Home Manager with running & administering company policy and procedures in relation to recruitment and training to ensure the home has an effective & competent staff team with sufficient numbers and complimentary skills to meet resident needs at all times.

To support the Home Manager with quality assessment, completing audits, to ensure all records held within the home are accurately kept and updated to comply with company policy & procedure and all current legislation e.g. Care Standards Act 2008, Health & Safety Regulations and Data Protection Principles.

To assist the Home Manager with completing notifications to CQC, clinical & accident outcomes on the relevant systems & databases, as & when required.

Health & Safety

To ensure the health & safety regulations are adhered to at all times.

To identify & manage identified risks within the home, notifying the appropriate senior staff member immediately.

To be aware of emergency procedures, reporting hazards to the Manager and responding to emergencies as appropriate. In the event of any emergency, take all necessary action to preserve the security and safety of the service users & staff in accordance with procedures.

To use manual handling techniques & equipment safely and correctly as per the current company policy & procedures.

To wear the correct uniform and personal protective equipment (PPE) associated with the task and role you are carrying out.


To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.

As a member of the management team, support the Manager in meeting the Company’s policies, procedures and legal obligations. Additionally, ensure that you are always up to date with company issues and performance targets and undertake company projects as & when required.

To be able to work under pressure.

To participate in appropriate training, and be committed to ongoing personal & professional development.

To act as a role model to the care team.

To attend staff meetings as requested by the Home Manager.

To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of service users and also staff members to the Home Manager.

To continuously review your practices to develop new skills and knowledge through continuous professional development & training, to maintain a sound working knowledge of current care/standards that contributes to the enhancement of patient care skills.


Understand & apply the principles of confidentiality at all times.

Ensure that service user confidentiality & dignity is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it To work in accordance with Coverage Care’s Code of Practice and all current relevant legislation.

Ensure the service provision is anti-discriminatory and culturally sensitive responding to individual needs, with regard to race, religion, culture, language, gender, sexual orientation, age and disability.

To actively market Coverage Care and promote a positive, personal & professional profile, ensuring the good reputation of the organization at all times to external bodies and professionals.

To display a commitment is made to equal opportunities in the organisation.

Read more about Experience & Training: Starting Your Career | Experience Counts

Please note:

The duties in this job description are not exhaustive, but instead, are representative of the type of work required in the post. The post holder will, therefore, be required to undertake other duties deemed appropriate and consistent with the purpose of the job. The job description & person specification are revised periodically and amended, as necessary, to ensure that they meets the needs of the service.

This website has been specially created for those seeking - employment - at all levels - within the Care Home Sector in and around Shropshire and the West Midlands.

Coverage Care has been providing nursing, residential and respite care services for older people and those living with dementia or a disability throughout Shropshire and Telford and Wrekin for the past 24 years.

We are the largest single provider of older people's residential and nursing care services in Shropshire.

All of our 11 homes are very different but the high standard of care is the same throughout.

Click here to visit our main website...

Coverage Care Services Ltd
Allison House, Oxon Business Park

Email: [email protected]
Phone: 01743 283 200

Miscellaneous Information:
Registered Address: As above.

Place of registration:
England and Wales and registered with the Financial Conduct Authority and has charitable status reg number 28304R

VAT Registration No: 771120658