• Activities Coordinator with Coverage Care

Job description, duties, experience & other details about this type of role.

Position Responsible to: Duty Manager, overall responsible to Home Manager

Overall Aim of the Job:
To make the use of care services a positive, timely & rewarding choice.


  • Delivering & arranging activities for residents to provide a stimulating environment to meet their emotional, social, physical & intellectual needs
  • Ensuring the individual needs of service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy
  • To actively assist, maintain & promote the Coverage Care values:
    Support and listen to you
    Use and open, honest culture
    Put you at the heart of our service
    Ensure you feel safe
    Respect your life choices
    Be kind and compassionate
  • Working on a rolling shift pattern, including alternate weekends, applying a flexible attitude to working hours especially in regards to covering absence & holidays, including bank holidays, evenings & weekends
  • Displaying a caring, sensitive & approachable nature
  • Displaying compassion, patience & empathy in all tasks Whilst being creative, organised & reliable in approach to work

What Experience do I need:

  • Experience of Caring for others
  • Experience in a health & social care setting
  • Experience of caring for individuals with dementia

What Training will I receive:

  • Mandatory Training - Legislative & Coverage Care (see separate training document)

Main Duties:

Personal Care & Support

To create, organise and offer service users a stimulating programme of activities offering internal & external activity sessions, using organisations such as Shropshire Reminiscence, Age Concern and local entertainers to support the program.

To co-ordinate & produce an activities programme, to include both one to one activities as well as group sessions, ensuring that this is circulated for all service users to know what is taking place. Attending resident meetings to see if service users are happy with the activities on offer, as and when required.

To build and maintain good relationships with service users and their relatives, displaying good communication & listening skills, to ensure they are provided with an effective communication network. This may include:

  • Talking and listening to service users
  • Helping them to maintain contact with family, friends & the community
  • Assisting with shopping & recreation tasks & opportunities
  • Being aware of their likes, dislikes, nutritional & cultural needs.

To motivate, encourage & participate in activities with service users, and delegate to staff, activity responsibilities to ensure that activities are taking place at regular intervals.

To arrange photographs of events that take place, and to supply articles to Central Office for newsletter.

To act at all times in a professional manner to visitors, staff and service users within the home.

To observe & promote service user choice, independence, dignity, privacy, fulfilment & other rights.

To help to create a warm and friendly atmosphere within the home, which allows & encourages service users to develop and participate in the running of the home to their fullest potential.

What our staff say - Video Interview

We interviewed Emily and Haf, the Activities Coordinators within the Coverage Care team to get thoughts on their particular job roles, daily tasks and more.
Emily & Haf


To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.

To be able to work under pressure.

To participate in appropriate training, and be committed to ongoing personal & professional development.

To attend staff meetings as requested by the Home Manager.

To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of service users and also staff members to a member of the homes senior team.

Administration Tasks

Participate in the implementation of the personal care plans and assist in maintaining the well-being, dignity, quality of life and environment of the service users.

Everyday there is someone who warms your heart...

Contribute to those plans, displaying good.

Communication skills (both written & verbal), contribute to discussions on individual care plans and the reporting process by maintaining and updating records as required.

Health & Safety

To identify risks within the home and notify the appropriate senior staff member immediately.

To ensure risk assessments are carried out and completed for all activities, outings & events.

To be responsible for Health & Safety during activities & that of anybody else who may be effected. Ensuring staff members know how to use the appropriate equipment and safe working practice is promoted throughout all activities.

To be aware of emergency procedures, report hazards to the Manager and respond to emergencies as appropriate.

To use manual handling techniques & equipment safely and correctly as per the current company policy & procedures.

To wear the correct uniform and personal protective equipment (PPE) associated with the task and role you are carrying out.


Understand & apply the principles of confidentiality at all times.

Ensure that service user confidentiality & dignity is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it.

To work in accordance with Coverage Care’s Code of Practice and all current relevant legislation.

Ensure the service provision is anti-discriminatory and culturally sensitive responding to individual needs, with regard to race, religion, culture, language, gender, sexual orientation, age and disability.

To actively market Coverage Care and promote a positive, personal & professional profile, ensuring the good reputation of the organization at all times.

To display a commitment is made to equal opportunities in the organisation.

Read more about Experience & Training: Starting Your Career | Experience Counts

Please note:

The duties in this job description are not exhaustive, but instead, are representative of the type of work required in the post. The post holder will, therefore, be required to undertake other duties deemed appropriate and consistent with the purpose of the job. The job description & person specification are revised periodically and amended, as necessary, to ensure that they meets the needs of the service.

This website has been specially created for those seeking - employment - at all levels - within the Care Home Sector in and around Shropshire and the West Midlands.

Coverage Care has been providing nursing, residential and respite care services for older people and those living with dementia or a disability throughout Shropshire and Telford and Wrekin for the past 24 years.

We are the largest single provider of older people's residential and nursing care services in Shropshire.

All of our 11 homes are very different but the high standard of care is the same throughout.

Click here to visit our main website...

Coverage Care Services Ltd
Allison House, Oxon Business Park

Email: [email protected]
Phone: 01743 283 200

Miscellaneous Information:
Registered Address: As above.

Place of registration:
England and Wales and registered with the Financial Conduct Authority and has charitable status reg number 28304R

VAT Registration No: 771120658