• Administrator at Coverage Care Services

Job description, duties, experience & other details about this type of role.

Position Responsible to: Home Manager

Overall Aim of the Job:
To make the use of care services a positive, timely & rewarding choice.


  • Delivering high quality care as part of the care team using a person centred approach
  • Ensuring the individual needs of service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy
  • To actively assist, maintain & promote the Coverage Care values:
    Support and listen to you
    Use and open, honest culture
    Put you at the heart of our service
    Ensure you feel safe
    Respect your life choices
    Be kind and compassionate
  • Working on a rolling shift pattern, including alternate weekends, applying a flexible attitude to working hours especially in regards to covering absence & holidays, including bank holidays, evenings & weekends
  • Displaying a caring, sensitive & approachable nature
  • Displaying compassion, patience & empathy in all tasks
  • Whilst being organised & reliable in approach to work

What Experience do I need:

  • Experience of working in an administrative setting
  • Experience of general office procedures
  • Experience of payroll administration
  • Experience of minute taking
  • Experience of financial administration
  • GCSE A-C in Maths & English or equivalent (Key skills at Level 2 in AON or Comms)

What Training will I receive:

  • Opportunity to apply to complete Diploma Level 2 in Business Administration
  • Opportunity to apply to complete Diploma Level 3 in Business Administration

Main Duties:

Main Administration Tasks

To collate payroll information and communicate to the payroll provider in the agreed format, in order that the payroll can be processed for approval by the manager. Also, provide to payroll provider and head office all relevant staffing documentation.

To administer the financial systems of the establishment in line with Company financial procedures including: purchase ledger functions (orders, invoices, suppliers); the petty cash system (payment vouchers, balancing, imprest); general banking and cash receipts; assist in administering and reconciling the comforts fund; administration of meals on wheels; administration of residents’ personal allowances and valuables; cheque requisitions to head office; weekly or monthly analysis as required by head office.

To prepare, collate & analyse discharge, admission & charging information in accordance with standard procedures, including inputting into computer system, and communicating changes when relevant to head office.

To check supplies and order stocks as required of stationery and uniforms to ensure that the establishment is properly supplied, and check delivery notes and purchase invoices against these orders - order to be authorised by the Manager.

General administration tasks including photocopying, secretarial support, looking after stationery, ensuring adequate supplies of documentation (care plans, admission forms etc.).

What our staff say - Video Interview

We interviewed Steph, one of the Administrators within the Coverage Care team to get thoughts on her particular job role, daily tasks and more.

Additional Administration Skills

Support the Home Manager with administration of the ATS recruitment system.

Support the Home Manager with administration of the training database.

To manage and maintain a filing system for all staff & resident records, storing all paperwork in line with data protection guideline.

In conjunction with the care team, arrange transport for residents when necessary.

To type correspondence, take and produce minutes of meetings and provide secretarial support to the Manager and Duty Manager.


To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.

To be able to work accurately under pressure in a busy environment.

Coverage care is a really good company to work for and they helped me to develop my skills further...

To participate in appropriate training, and be committed to ongoing personal & professional development.

To attend staff meetings as requested by the Home Manager.

To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of service users and also staff members to a member of the homes senior team.

Health & Safety

To identify risks within the home and notify the appropriate senior staff member immediately.

To be aware of emergency procedures, report hazards to the Manager and respond to emergencies as appropriate.

To wear the correct uniform and personal protective equipment (PPE) associated with the task and role you are carrying out.


Understand & apply the principles of confidentiality & data protection at all times.

Ensure that confidentiality is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it.

To work in accordance with Coverage Care’s Code of Practice and all current relevant legislation.

Ensure the service provision is anti-discriminatory and culturally sensitive responding to individual needs, with regard to race, religion, culture, language, gender, sexual orientation, age and disability.

To actively market Coverage Care and promote a positive, personal & professional profile, ensuring the good reputation of the organization at all times.

To display a commitment is made to equal opportunities in the organisation.

Read more about Experience & Training: Starting Your Career | Experience Counts

Please note:

The duties in this job description are not exhaustive, but instead, are representative of the type of work required in the post. The post holder will, therefore, be required to undertake other duties deemed appropriate and consistent with the purpose of the job. The job description & person specification are revised periodically and amended, as necessary, to ensure that they meets the needs of the service.

This website has been specially created for those seeking - employment - at all levels - within the Care Home Sector in and around Shropshire and the West Midlands.

Coverage Care has been providing nursing, residential and respite care services for older people and those living with dementia or a disability throughout Shropshire and Telford and Wrekin for the past 24 years.

We are the largest single provider of older people's residential and nursing care services in Shropshire.

All of our 11 homes are very different but the high standard of care is the same throughout.

Click here to visit our main website...

Coverage Care Services Ltd
Allison House, Oxon Business Park

Email: [email protected]
Phone: 01743 283 200

Miscellaneous Information:
Registered Address: As above.

Place of registration:
England and Wales and registered with the Financial Conduct Authority and has charitable status reg number 28304R

VAT Registration No: 771120658